Service update: Deliveries and EU orders

Status update - April 2021

Newspaper Club office

We are open and printing as usual. We will update this page if anything changes in response to coronavirus guidelines or Brexit.

UPDATED 31 MARCH 2021

— Deliveries are currently going out on schedule. There may be some delays depending on local situations (for example: bad weather, staff shortages, local holidays). International deliveries are sent by air, and are not affected by delays at ports.

— Our customer service team is working remotely and happy to help.

— The delivery companies we work with are currently operating with a "no contact" service and deliveries will not require signatures.


ARTHR, OUR ONLINE LAYOUT SOFTWARE, IS CLOSING

ARTHR, our online layout software, will close on 14 June 2021 as we get ready to upgrade our website. After 14 June, ARTHR will not be available and you will lose access to any ARTHR newspapers on your account.

If you need to save a copy of your newspaper, please download any ARTHR newspapers on your account before 14 June 2021. This blog post explains how to do that.


EU ORDERS AND DELIVERY

Now that the UK has left the EU, orders to Europe may incur extra charges for VAT and handling fees on import. These charges will be VAT charged at the local rate in your country plus a handling charge. The payments will be collected by DHL, who are delivering the newspapers, and will need to be paid by the recipient before the order can clear customs.

Please check the regulations in your country to see how it affects you. If you have any questions please write to us at support@newspaperclub.com and we're happy to help.

—The Newspaper Club team

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