Service update: EU orders and deliveries

We're hiring a Customer Support Assistant (Maternity Cover)

Russell hiring

Excellent customer service is a vital part of Newspaper Club (check out our reviews on Trustpilot!) We are looking for an enthusiastic and organised individual to join our customer support team.

This is a hands-on role in a busy team dealing with enquiries and orders from all over the world.

Most of our support is online using email and chat but can also be by phone and in person.

About the role

  • Hours – ideally this is a full-time position (35 hours per week, Monday-Friday), but we would like to hear from anyone who can work 25+ hours over at least 4 days per week
  • Salary – £19,500 - £22,000 depending on experience + profit share
  • Location – remote / Glasgow city centre
  • Type of contract - maternity cover (1-year minimum)

Role description

  • Deliver exceptional customer support at all times by helping customers in a fast, focused and friendly way
  • Help a wide range of customers choose the right newspaper product and set up their file using our artwork guidelines
  • Check and process orders quickly and effectively
  • Liaise with suppliers and partners to make sure that operations run smoothly
  • Deal with problems in a quick and calm way, and take steps to prevent issues from reoccurring
  • Help with routine administrative tasks like issuing invoices, general housekeeping and managing the office
  • Assist others and contribute to the smooth running of the business.

Skills and experience

The ideal candidate will have:

  • At least 2 years of experience in a customer support role
  • Excellent communication skills and be friendly, in person and in writing
  • Initiative – an organised self-starter who is able to prioritise
  • A desire to learn new things and adapt to changing situations
  • The ability to work well in a small, interdisciplinary team, both remotely and in person
  • Experience using design packages like Canva, InDesign and Acrobat Pro and preparing files for print
  • Experience with help desk software like HelpScout, Desk or Zendesk
  • An eye for improvements and opportunities for change who can work with the team to deliver solutions

Benefits

  • 34 days holiday per year (pro-rata) including 5 public holidays
  • Flexible working hours and a commitment to a good work-life balance
  • A comfortable city centre office in Glasgow
  • Contributory pension scheme
  • Support for learning and professional development
  • Staff discount on printing newspapers, of course!

Equal opportunities

It is Newspaper Club's policy to treat all job applicants and employees fairly and equally, regardless of sex, pregnancy, transgender status, sexual orientation, religion or belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national or ethnic origins or disability.

Newspaper Club is a Living Wage Employer.

To apply

Please send a current CV and covering letter explaining why your experience fits the role to jobs@newspaperclub.com by Friday 9 September.

EMPLOYMENT IS OFFERED SUBJECT TO SATISFACTORY REFERENCES.

Only successful candidates will be contacted for an interview.


About Newspaper Club

Newspaper Club is an on-demand newspaper printing business, designed to help everyone get their newspaper into print quickly and easily. Since starting out in 2009, Newspaper Club has made newspaper printing simpler, more accessible and more open to new publishers and experienced designers.

We work with customers worldwide from first-time publishers to global brands like Fred Perry, Mailchimp and organisations such as Tate Gallery and Magnum Photographers. We print everything from local newspapers to birthday presents, wedding invitations, fashion lookbooks, student projects, portfolios, props for plays, comics and magazines.

We pride ourselves on being open and friendly with prices and artwork guidelines all online, a straightforward ordering system available 24/7 and fast, helpful customer service. We are conscious of our environmental impact, and all of our paper comes from FSC-certified suppliers.

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